Effective Date: 7/25/2025

This Privacy Policy (“Policy”) describes how Arcade Fest LLC (“Arcade Fest,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through our website [www.arcademusicfest.com] (the “Website”) and our mobile application (the “App”), including in connection with our events, ticketing, digital services, and festival operations.

 

By accessing or using the App or Website, you agree to the practices described in this Policy. If you do not agree with this Policy, you should refrain from using our services.

 

1. Information We CollectWe may collect the following categories of information:

a. Personal Information:Information you voluntarily provide, including but not limited to your name, email address, telephone number, and any other identifying information you submit through forms, ticketing systems, or customer support communications.

b. Device and Technical Information:Automatically collected data such as IP address, browser type, device type, operating system, app version, language settings, and referring URLs.

c. Location Data:With your consent, we may collect and process approximate or precise location information through the App to enhance your festival experience (e.g., map functionality, venue directions, or localized content).

d. Usage Data:Information about your interaction with the Website or App, including pages viewed, features used, links clicked, and other behavioral data.

e. Media & Uploads:If the App includes features allowing users to upload photos, media, or content (e.g., photo booths, social sharing), we may collect and store such content in accordance with this Policy.

 

2. How We Use InformationWe use collected information for the following purposes:

• To provide you with festival-related content, schedules, artist lineups, maps, and vendor details

• To send transactional updates, push notifications, or time-sensitive alerts (e.g., schedule changes, weather advisories)

• To enhance and personalize your experience through app customization and interactive featuresTo respond to inquiries and provide technical support

• To maintain the functionality, security, and performance of our servicesTo analyze usage trends and improve future events and services

We do not sell or rent your personal information to third parties.

 

3. Cookies and Similar Technologies

• We may use cookies, beacons, pixels, or similar technologies on our Website and App to:

• Maintain session continuity and remember user preferencesAnalyze usage behavior and improve performance

• Facilitate secure logins and user authentication

You can modify your browser or mobile device settings to control or block cookies, though doing so may affect functionality.

 

4. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Website, App, payment systems, and communication platforms, subject to strict confidentiality obligations.

• Legal and Regulatory Authorities: When required to comply with legal obligations, enforce our policies, or protect our legal rights or the safety of others.

• Event Partners and Sponsors: In limited cases, non-identifiable aggregate data may be shared with partners for analytics or post-event evaluation purposes. We do not share your personal information without your explicit consent.

 

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect the personal information we collect and store. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

 

6. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 13, we will delete such information promptly.

 

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw your consent to specific uses of your data

• Opt out of marketing communications or push notifications

• Adjust privacy and location permissions through your device settings

• To exercise any of the above rights or for questions about your data, please contact us at [arcademusicfest@gmail.com].

 

8. Third-Party Links and Services

Our Website and App may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of those third parties before providing any information.

 

9. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Material changes will be posted on this page, and where appropriate, we may notify users via the App or email. Continued use of the App or Website after such changes constitutes acceptance of the revised Policy.

 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Arcade Fest LLC

Email: arcademusicfest@gmail.com

Website: www.arcademusicfest.com